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REPAIR 
Guarantee 

At CAR COSMETIC REPAIRS, we pride ourselves on providing an outstanding service to our customers and want to ensure that you’re thrilled with the repairs completed by our local specialists. We’re therefore proud to offer a LIFETIME repair guarantee on the majority of our services

Benefits of our LIFETIME Repair Guarantee

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There are a number of fantastic benefits of our Car Cosmetic Repair guarantee.

It means you can trust us. Due to the skill of our engineers and their proficiency with state-of-the-art car repair technology, this gives us the confidence to know that our engineers conduct only the highest quality of repair.

 

Our repair lasts for the entire lifetime of your ownership of the vehicle, so even if the paintwork degrades years after the original repair, we will still rectify it. Our guarantee differs from a warranty on car repairs because, unlike with a car repair warranty, you don’t have to pay a premium for our guarantee to take effect.

It is important to note that the lifetime guarantee is non-transferable, so it is not valid once the car is sold. Any refund or liability is, naturally enough, limited to the maximum of the value indicated on the repair Invoice.

At Car Cosmetic Repairs, our entire service is a based around providing you with a fantastic finish to your car in a way that is convenient for you. This convenience goes so far as we want to make it as easy for you to claim as possible should you need to.

You can take the following steps if you are not happy with your repair:

  1. Contact us by email at repairs@carcosmeticrepairs.co.uk

  2. The specialist will then come out to take a look at the repair, and will seek to put it right to a standard you are happy with.

There are a few conditions in which the  guarantee will not be valid. No Car Cosmetic Repairs guarantee repair can be offered against damage or deterioration to the finish made in the following ways:

  • By any corrosion or rust (whether or not it was evident before the repair was carried out)

  • Failure of the surface to which the repair is applied (i.e. as the result of a previous aftermarket repair)

  • Further accident or impact (including but not limited to stone chipping, scratches, dents etc.)

  • Inappropriate aftercare, contrary to instructions supplied upon completion of the repair(s), including (but not limited to) washing the vehicle within three days of completion of work, the use of corrosive cleaning agents – i.e. acidic alloy wheel cleansers

  • Further or later improvements are not covered by the lifetime guarantee

If you’re unhappy with the repair you’ve received, in the event of a claim you must produce a copy of the invoice from the original repair as proof of the work being carried out. Unfortunately, if you lose the copy of your invoice, no Car Cosmetic repair guarantee will be honoured.

 

Due to the nature of the area, as it is more prone to frequent damage, Alloy Wheel repairs are covered by a six-month guarantee (rather than lifetime ownership) unless otherwise stated. This is because alloy wheels are prone to more wear and tear, no matter how complete or high quality the repair. As with the full lifetime guarantee, alloy wheel repairs are covered by the above restrictions/exceptions.

Those restrictions are that the guarantee is not valid when:

  • Further damaged is caused by corrosion or rush

  • There has been more damaged caused since the original repair

  • Inappropriate after care has been used

  • Later improvements have been implemented

 

 

 

 

Headlight  repairs are covered by a 3 year guarantee (rather than lifetime ownership) unless otherwise stated. As with the full lifetime guarantee, headlight repairs are covered by the above restrictions/exceptions.

Those restrictions are that the guarantee is not valid when:

  • Further damaged is caused by corrosion or rust

  • There has been more damaged caused since the original repair

  • Inappropriate after care has been used

  • Later improvements have been implemented

 

If you have any further questions or queries on the lifetime repair guarantee once you have read through our terms of business, please email repairs@carcosmeticrepairs.co.uk

And if you would like to request a free estimate with Car Cosmetic Repair, please click here.

*Our guarantee is valid during the customers period of ownership on the vehicle.

**Please read our terms of business to see what is included in the guarantee.

How to Make a Claim

Alloy Wheel Repair Guarantee

headlight Repair Guarantee

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